Support

Stuck on something? Most answers are below. If not, email us and weIf not, email us and a real person will reply, usually within two business days.rsquo;ll get back to you as soon as we can.

01 My apps aren’t being blocked

Open Guilt Trip and check You: Screen Time access must be allowed, and at least one app must be selected. If both are fine, tap Refresh blocking. Blocking is done by Apple’s Screen Time, so a restart of your iPhone or iPad can also clear a stuck state.

02 A pit stop is over but my apps are still paused

Breaks end deliberately: tap Unlock apps on the pause screen, or open Guilt Trip and tap I’m ready — unlock apps on Today. If the pause screen still shows a countdown that has already finished, close the app and reopen it so iOS redraws it.

03 Health bonuses aren’t counting

Check Settings › Health › Data Access & Devices › Guilt Trip and make sure the categories you want are turned on. Workouts, activity and stand hours come from Apple Watch; steps come from your iPhone too. Bonuses are measured against your own typical day.

04 I forgot my parent PIN

Tap Forgot PIN? Use recovery code on the unlock screen and enter the recovery code shown when you set up the PIN. For your family’s security we can’t reset a PIN for you; without the recovery code, deleting and reinstalling the app clears it (along with the app’s settings).

05 Restoring Guilt Trip Pro

Purchases follow your Apple Account. Open Guilt Trip Pro in the app and tap Restore purchases. Lifetime Pro is shared with your Family Sharing group automatically when Purchase Sharing is on.

06 Cancelling or refunds

Manage or cancel a subscription in Settings › [your name] › Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.

07 Privacy

Guilt Trip has no account and no server; your Screen Time and Health data stay on your device. Read the full Privacy Policy and Terms of Use.